GlobalConnect BPO - 24/7 Operations Center
Project Scope
800 workstations with 24/7 operations capability, training center, and break rooms
Industry
BPO / Call Centre
Delivery Timeline
12 weeks
The Challenge
GlobalConnect's new delivery center needed to support round-the-clock operations with three shifts. Acoustic management was critical as voice-based processes required clear audio. Employee comfort for 8-hour shifts directly impacted customer service quality and attrition rates.
Our Solution
High-density workstations with integrated acoustic panels reducing ambient noise by 40%. Ergonomic seating rated for 24/7 use with 5-year warranty. Workstation layout optimized for team leader supervision. Dedicated break rooms with lounge furniture to support shift transitions. Training room with flexible furniture for various session formats.
The Outcome
Zero furniture-related complaints in the first year of operations. Employee fatigue reports reduced by 35% compared to their older facility. Attrition rate 20% lower than industry average—management attributes this partly to comfortable workstations. Client (Fortune 500 tech company) cited the facility in their vendor excellence award.
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